I’d like to pass on my appreciation to Laura at your Route 54 location for her continued assistance over the years. Several years ago I purchased blinds from Laura for four condos in Ocean City (two 12′, two 8′, and two 6′ blinds). Since then, I have returned to her because of the great service and attention to detail, that she provides. Over the years your serviceman Craig has also done a great job on various repairs during the rental seasons.
The reason I am writing this particular note is that on 7/27/2009, I called Laura requesting a rush repair and she (and her other office employee – I can’t remember her name) put the call into your service department very quickly. Doug/Tom called me and scheduled service for 7/29 between 3-5pm. Tom arrived at 4:30pm to make the repair. He then followed up with me the next day (9/30) at 8am to confirm the repair was complete.
I have been pleasantly surprised by the thorough job of your complete team over the years and especially in this particular case. The cost of your repairs are reasonable and fair. I cannot tell your people or thank them enough for this service. I thought you should be aware of the outstanding work that I have observed over the years.
–Don H., Taneytown, MD
I recently had the pleasure of working with Denice Baker at The Blind Factory and I could not have had a better experience! In fact, I have worked with Denice several times in the past, and every experience has been delightful! The purchase was for a shore home, and Denice traveled all the way there to bring samples and advise on the best look for the rooms. I chose woven wood shades for the living areas and blackout shades for the bedrooms that Denice recommended, and I couldn’t be happier with the window treatments and the installation services done by The Blind Factory!
I was very unsure what to select, and thanks to Denice’s experience, knowledge and excellent design skill and taste, the selection is absolutely perfect for my home! I truly love the shades each and every time I’m at the house, and working with Denice was an absolute joy. I can’t wait for the opportunity to work with her again in the future.
-Jane Chikadel, Newark, DE
I have had AWESOME experiences for the last 12 years dealing with Blind Factory. Denice has an incredible eye for color and style and the owners ALWAYS make sure we have our items on time and installed in a VERY PROFESSIONAL manner.. I have not dealt with another company since I met Denice. I have always gotten the best price on the best products.. Blind Factory and all thier employees are CUSTOMER PLEASING in every aspect of the transaction.. Without Denice my projects would never become as amazing as the always are.. Keep up the Fabulous work !!!
-Lauren M., Landenberg, PA
Kasey was GOD sent to me!! I am sooooooo happy that I trusted my instinct and chose Blind Factory to provide me with such outstanding customer service and extremely professional work! Please hug grandma (the owner) for me! Please hug Taylor as well for his fabric selection for my valances and tell him I said “high five”!
-Darlene G., Wilmington, DE
We could not possibly be any happier with our new blinds. From the first call to schedule an appointment to see our project, all the way through installation, was outstanding. This store is highly recommended by us!
-Belinda C, Ocean City, MD
The staff at the blind factory are amazing great customer service great product excellent value.
-Patrick B, Frankford, DE
Denice is very honest and hard working. She will not rest until you are completely satisfied. I highly recommend her
-Elmer G, Gordonville, PA
Denise always helps me pick our the right fabric and design for my home. Her projects receive stellar reviews. Denise is the best!
-Chrishaun F., Bear, DE